Effective Date: November 22, 2024
Last Updated: February 10, 2025

At Boryana Co, we take pride in offering high-quality personalised products. Please carefully review our policy before making a purchase, as personalised items are subject to specific return and refund terms.

Claims for Misprinted, Damaged, or Defective Items

Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt of the product.
For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
If the issue is deemed to be an error on our part, we will cover the replacement costs.

To report a problem, please submit a problem report through our contact form or email us at bo@boryana.co

Return Address

The default return address is  our partner’s facility. If a returned shipment is received at the facility, you will receive an automated email notification.
Unclaimed returns will be donated to charity after 30 days.

Incorrect or Insufficient Address

If you or the end customer provide an address deemed insufficient by the courier, the shipment will be returned to the facility.
You will be responsible for reshipment costs after confirming an updated address.

Unclaimed Shipments

Shipments that are unclaimed will be returned to the facility. You will be liable for the cost of reshipment to yourself.

Non-Returnable Items

Sealed Goods:

Products such as face masks or other hygiene-related items cannot be returned due to health and safety concerns once unsealed. These items will be disposed of if returned.

Personalised Products:

Goods made to customer specifications or personalised items are non-refundable and non-returnable, except in cases of defect or error on our part.

We do not refund orders due to buyer’s remorse.

Returns for size exchanges or other discretionary reasons

will be handled at your expense. You must place a new order for a replacement if necessary.

Special Conditions for Brazil

Customers in Brazil who wish to return an item must contact our Customer Service within 7 consecutive days of receipt. A photo of the item must be provided, and the return will be evaluated to ensure it has not been used or damaged. Refunds are not issued if the product has been used or partially destroyed.

EU Consumer Notification

In accordance with Article 16(c) and (e) of Directive 2011/83/EU:

Personalised goods or items made to consumer specifications are not eligible for return.
Sealed goods that have been unsealed after delivery and are unsuitable for return due to health or hygiene reasons are also excluded.

Bo Vanguard and its fulfilment partners reserve the right to refuse returns at their sole discretion in compliance with these regulations.

Governing Language

This policy is governed and interpreted in accordance with the English language, regardless of any translations provided for convenience.

Contact

To report a problem, please submit a problem report through our contact form or email us at bo@boryana.co