Returns & Refunds Policy

 

Digital Virtual Items and Services Policy

Digital Virtual Items and Services

All digital virtual items and services offered by Botarot.com are non-refundable.

Physical Items

Claims for Damaged or Defective Items

Please submit any claims regarding misprinted, damaged, or defective products within 2 weeks of receiving your order.

Lost Packages

If your package is lost in transit, claims must be submitted within 2 weeks after the estimated delivery date.

Unclaimed Returns

Returns that are not claimed within 4 weeks will be donated to charity.

Shipping and Address Issues

Wrong Address Provided

If the courier determines that the provided address is insufficient, the shipment will be returned to us.
Customers are responsible for any reshipment costs after providing a corrected address.

Unclaimed Shipments or Wrong Shipping Address

Shipments that are unclaimed or sent to an incorrect address and cannot be reshipped will be donated to charity at the customer’s expense.
🚫 No refunds will be issued in these cases.

Special Conditions

Sealed / Hygiene-Sensitive Goods

Returns of sealed goods (e.g., face masks) are not accepted once opened due to health and hygiene standards.
Such goods will be disposed of and cannot be reshipped.

Buyer’s Remorse

Our fulfillment partner does not accept returns due to buyer’s remorse.
Please contact us before attempting to return any product.

Size Exchanges

Please verify sizing before purchase.
🚫 Size exchanges are not currently available.

Important Notice for EU Consumers

Under Article 16(c) and (e) of Directive 2011/83/EU:

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalized

• Sealed goods that are unsealed after delivery and are unsuitable for return for health or hygiene reasons